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Eco Movers FAQ

The Eco Movers FAQ is the best place to find answers to all of your questions about us and our services. You can also ask us questions directly via the chat interface in the bottom right or give us a call at (206) 971-6895.
Use the buttons below to navigate our FAQ sections.

10 Promises of Service
Eco Movers’ Guarantee: Our 10 Promises to Our Customers

At Eco Movers, we are proud of what we do! We take our commitment to stress-free and eco-friendly moving seriously. Below you can find our 10 Promises of Service, which we will always stand by.

  1. We promise to come prepared with a fully equipped truck stocked with pads, dollies, floor protection, and a full toolset.
  2. We promise to send a clean, respectful, and fully uniformed crew to your home.
  3. We promise to wrap and protect your furniture for safe transport.
  4. We promise to assemble and disassemble furniture where needed.
  5. We promise to be on time to your move.
  6. We promise transparency in billing.
  7. We promise to reduce your stress from moving.
  8. We promise to take full responsibility for any box Eco-Movers packs.
  9. We promise to have our customer experience team be there for you before, during, and after the move.
  10. We promise you that if we make a mistake, we will fix it.
General Information
What services do you offer?

We offer many different services at Eco Movers. We perform local moves in and around WA state, and long-distance moves (as long as the origin or destination is in WA state) around the west coast. We also offer full packing and unpacking service upon request. We can provide rental of our reusable and environmentally friendly Eco Boxes for packing upon request. We also offer secure & heated warehouse storage options at several different locations. Finally, we also perform commercial moves for your business needs.

For more information on our services, check out our Services page.

How fast do I need to book?

For scheduling purposes, we request that you please book your move with us as soon as you can. The more time that we have to plan and prepare for your move, the smoother everything will go on your chosen moving day. Additionally, our schedule does fill up quickly, and while we can facilitate last minute bookings if we have the availability, moves that have been scheduled in advance always take priority.

Do you offer storage?

Yes, we have storage facilities in Seattle, Woodinville, and Tacoma. All of our storage facilities are heated, pest controlled, and fully monitored and surveilled 24/7/365. We offer both short term and long term storage options for our clients.

Check out our Warehouse Storage page for more information, as well as our Storage Guidelines.

Do you provide moving supplies such as boxes and packing materials? What is included?

We provide the following materials free of charge with every service:

*Blanket pads to protect furniture

Shrink wrap to protect furniture before moving and for storage

*Rubber bands and tape to secure blanked pads on furniture

*Red carpet runners to keep your floors clean and damage free

*These items are provided as a complimentary rental included only during the duration of your moving service. We do not sell them and they must be neatly returned to our truck before the job is closed out.

We provide the following materials at cost (while the trucks come stocked with a small amount of these materials, it is important to request them in advance of your move if needed so that we can bring the proper amount to service your needs):

Our proprietary reusable and environmentally friendly Eco Boxes (2.8 Cuft) for packing. These boxes cut back on cardboard waste, save money, and are more durable, waterproof, and easy to stack.

Cardboard boxes in the following sizes- Small (1.5 Cuft), Medium (3.0 Cuft), Large (4.5 Cuft), Dish Pack (4.5 Cuft), Wardrobe (18.3 Cuft). We also offer specialty boxes for moving certain items. These are Mirror/Artwork Boxes, Lamp Boxes, and TV Boxes.

Paper pads for international, long-distance, and storage in moves, so your items can stay wrapped and protected on their journey.

Single-use mattress bags to keep your mattress safe and clean for transport. We choose not to use reusable mattress bags in order to guarantee that your mattress will arrive clean and safe, in a fresh and clean bag every time.

For more information on the materials we provide for our services, including pricing, please contact our sales team at (206) 971-6895.

Do you move out of state?

As long as the move has either an origin or destination address in WA state, we can work with you on your out of state move. The level to which we can assist depends on the non-WA origin/destination. If you are moving from somewhere else on the west coast, we may be able to assist with your entire move. Otherwise, it may be best to discuss your options and how we can help with one of our sales agents. Call us to to speak with one of them now at (206) 971-6895.

Do you perform international moves?

We do not perform full service international moves. We are first and foremost a local moving company operating in the greater Seattle-Tacoma area.

However, we would be more than happy to assist you with your international move in any way that we can. If you are preparing to move from the area to an international location, we can help you to pack and/or downsize as well as load any international pods or crates on your location, so that all your international movers need to do is ship the container.

We can provide the same service in reverse if you are arriving in the area from an international location. Once it is onsite, we can help to unload and stage your new home and even help with unpacking.

What should I do to prepare for moving day?

There is a lot of work that goes into preparing for a move! For a more comprehensive list, check out our Moving Guide.

In short, the more that you do to prepare for your move, the faster the process will go. Local moves are billed hourly, so this means that you will save money on your move. Some things that you can do to prepare are to pack everything in advance (if you are not utilizing our packing services), disassemble any necessary furniture, remove items from walls, empty out the contents of furniture like dressers and cabinets and pack separately, and make sure that there are clear and open pathways to access all of your items, reserve elevators and loading docks during apartment moves if possible, to name a few.

It’s not completely necessary to do all of this yourself, we can handle most of it for you, however, it’s important to note that not performing this preparation will increase the time needed to complete your move which will increase the overall cost as well.

Are there any additional fees I should be aware of?

There are several fees related to service outside of our usual scope that may be applied situationally. These are not hidden fees. We will always discuss the additional fees involved when applicable with you to allow you to make a decision before we perform the requested service and charge you. Some of them are:

Hard Start Fee: Used when deviating from our existing arrival windows.
Hoist: Used when hoisting furniture from outdoors over multiple stories through windows and balconies.
Overnight Storage: Used for short term storage in our warehouse, per night.
Dump Fee: Used when dumping unwanted items, charged per item.
Piano/Heavy Item: Used when moving pianos or other objects over 300lb.
Ferry: Used when trucks must travel from origin to destination via ferry.

The price of these fees can vary depending on the context. For more information about our fees for additional service and pricing, contact a member of our sales team at (206) 971-6895.

What is your cancellation policy?

We try to keep an open door policy. All of our estimates are non-binding and free, and the same goes for cancellation and rescheduling requests. You can cancel or reschedule your move at any time, free of charge. No obligation!

If your move has already started, you can still cancel if you are not satisfied, but you may still be billed for actual labor time (not the full price of your original estimate).

Repeat cancellations/rescheduling may eventually necessitate a deposit requirement in order to facilitate additional scheduling requests, at the discretion of our sales team.

Can you assist with disassembly and reassembly of furniture?

We can assist with the disassembly and reassembly of most common furniture, like bed frames, tables, and couches. Please keep in mind that moves requiring a large amount of assembly and disassembly will take longer and be more costly.

We always make a parts box on any service that requires disassembly and reassembly to make sure that we can easily locate the clearly labeled parts for your furniture.

We cannot disassemble certain specialty items, such as baby grand pianos and pool tables. If you have an item that you are concerned about, please notify your sales agent prior to the move so that we can evaluate it on a case by case basis.

How do you handle winter weather conditions during the move?

While we work through both rain and sunshine, winter weather conditions are handled on a case by case basis. As you can no doubt imagine, moving heavy items across snow and ice is very dangerous for our staff and could also increase the risk of damage to your items.

For these reasons, Eco Movers reserves the right to reschedule any move as a result of inclement winter weather. We make all of these decisions very carefully as we understand how impactful such a decision can be on the moving process.

Payment and Valuation
What is valuation?

Valuation refers to the level of moving insurance that is being provided for your service. All moving companies in Washington are required to offer the same levels of valuation protection by law. When moving with us, you are required to select one of the three available options, which come at different costs and include varying levels of insurance protection for damage to your goods and property.

For more information on the options available and their cost, check out our Moving Valuation Calculator.

How can I pay for my move?

In general, payment for your move is collected on-site by the Team Lead once service is completed.

We accept cash, check, and credit/debit card payments only. There is an additional 3% charge on all credit/debit card payments, and we only accept Visa, MasterCard, and Discover (No American Express).

Specialty Items
Can you handle specialty items such as pianos or antiques?

We move specialty items on a case by case basis. There is no good blanket “Yes” or “No” answer to this question, although we will always either move your item or refer you to a company that can.

Generally, we do move upright pianos and smaller, but we do not move grand or baby grand pianos in any cases.

For more information on whether or not we can move your specialty item, contact a member of our sales team at (206) 971-6895 and provide us with the best images that you can so we can make a safe decision for our team in advance of your move.

Timeline and Duration
How long will my move take?

All of our estimates include an estimated time for completion of your requested service. Please keep in mind that while we do try to provide the most accurate estimate possible, all of our estimates are non-binding, as many different external factors can have an impact on the actual time it takes to complete a move.

What happens if I need to change my moving date?

No problem at all- we do not charge to reschedule. Please try to let us know at least 24 hours before your moving service. Notify your sales agent about the change or another member of our sales team at (206) 971-6895.

Can you start a move at a specific time?

We have three arrival windows for all services that we provide. You may select 8am-12pm, 10am-2pm, or 12pm-4pm when scheduling your move. Your movers will arrive within your chosen window and at least a 30 minute advance notice.

It is possible to request a “Hard Start” time if your move must begin at a specific time. Because of how much Hard Starts disrupt our internal schedule, we require a $400 Hard Start fee for each day of service that requires a Hard Start time.

We will always do our best to accommodate the needs of our clients, but outside of your assigned arrival window, we can not guarantee that you will be serviced at a specific time unless a Hard Start fee has been agreed to.

Damage and Claims
What happens if my belongings are damaged during the move?

We put our team members through the paces to make sure that they are all trained to minimize damaged goods, but accidents and acts of god are bound to occur from time to time.

In such situations, we will typically present options on a case by case basis. Usually we will either offer you a monetary discount roughly equivalent to the value of your item, but even if we don’t, you always have the option to file a claim with us in order to utilize your selected level of moving valuation coverage and receive compensation for any damage based on your selected valuation.

If we do offer a monetary discount, it is as an alternative to the claims process, you cannot do both.

How do you handle fragile or valuable items?

We handle fragile and valuable items very carefully. For example, televisions should be wrapped in layers of blankets, cardboard, and plastic in order to adequately protect them, or packed in a specialized TV crate box. They are stored separately and safely on our trucks. We have particular processes like these for every fragile and valuable item that you can imagine.

However, it is advised that you pack and move certain valuables, like money and medications, yourself. While we always take full responsibility for anything that goes missing or is damaged during our care, with such small valuables, it is best to keep them on your person and move them yourself. We can handle the rest!

How do I file a claim for damaged or lost items?

We have a member of our Customer Service Team reach out to all of our clients at the beginning of each service. If you for any reason need to file a claim, please reach out to the Customer Service Team agent that messaged you during your move or contact your sales agent. They will put you on the path to filing a claim and making things right.

Preparation and Protection
Are there any items I should personally transport rather than include in the moving inventory?

The following items are examples of items that moving companies, by federal law or internal policy, cannot transport.

Hazardous materials such as explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials are not allowed for transport.

Nail polish remover
Paints and paint thinners
Lighter fluid
Oxygen bottles
Propane cylinders
Automotive repair and maintenance chemicals

Additionally, we recommend that you transport items of personal importance and sentimental value yourself as well. Some examples include:

Prescription medication
Collections (i.e., coins)
Family photos
Important personal papers (i.e., deeds, wills)
Negotiable papers (i.e., bonds, stocks, certificates)
Moving documents

What steps do you take to protect floors and walls during the move?

We go to great lengths to make sure that your property is safe during the move. We never park our vehicles on grass and other turf, we stick to the pavement and gravel roads to avoid unintentionally damaging yours and your neighbors lawns and gardens.

When it comes to interiors, we bring our special “red carpet” floor runners to give your home the VIP treatment and keep those floors safe and clean. All of our trucks come with quite a few of these, so don’t feel bad asking for additional floor protection from your crew.

When necessary, we can also hang up our moving pads on your walls to prevent damage in tight areas. But generally speaking, if the items being moved have been properly protected themselves, they should pose little threat to your walls if being carried safely and professionally.

Our partners

Eco Movers is proud to partner with local community organizations and serve as the preferred movers for prominent residential communities in the area. Our commitment extends beyond moving - it's about building strong community ties and delivering reliable service.

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